Refund policy

Thank you for shopping at Southern Strut! We value your satisfaction and want to make sure you have a great experience with our products. Please review our return policy below.

1. RETURNS
We accept returns within 5 business days of when you receive your order. To be eligible for a return, your item must be unused, unwashed, in the same condition you received it, and include the original packing slip or invoice.

2. EXCLUSIONS
The following items are not eligible for return:
- Gift cards
- Clearance and sale items

3. RETURN PROCESS
a. Email us at info@southernstrutbrand.com within 5 business days of receiving your order to request a return authorization.
b. Pack the item securely in its original packaging, including any documentation that came with it.
c. Ship the item to the address our team provides. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

4. REFUNDS
Once your return is received and inspected, we will email you to confirm we received it and let you know whether your refund was approved. Approved refunds are credited to your original payment method within 7 business days.

5. EXCHANGES
Need a different size or color? Email us at info@southernstrutbrand.com and we'll help you out.

6. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, email us right away at info@southernstrutbrand.com with photos of the product and packaging. We'll make it right.

7. MARKETPLACE ORDERS
Orders placed through TikTok Shop or other marketplaces are handled under that marketplace's return and refund policy.

8. CONTACT US
Questions about returns? Reach us at info@southernstrutbrand.com or (843) 225-8337.